Ops 4.0: Fueling the next 20 percent productivity ...
Business needs to raise productivity more than ever. Thanks to innovations in digitization and analytics, four new methodologies can yield the productivity breakthroughs organizations need ...
Amazon Letter from Bezo's
“Jeff, what does Day 2 look like?” That’s a question I just got at our most recent all-hands meeting. I’ve been reminding people that it’s Day 1 for a couple of decades. I work in an Amazon building named Day 1, and when I moved buildings, I took the name with me. I spend time thinking about this topic. “Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1.”
To be sure, this kind of decline would happen in extreme slow motion. An established company might harvest Day 2 for decades, but the final result would still come. I’m interested in the question, how do you fend off Day 2? What are the techniques and tactics? How do you keep the vitality of Day 1, even inside a large organization?
The Great Retail Apocalypse of 2017 - The Atlantic...
Multiple articles have appeared in the Economist, New York Times and AFR on this topic - the trend is picking up pace ^AJ
In the middle of an economic recovery, hundreds of shops and malls are shuttering. The reasons why go far beyond AmazoN ....
How Service Companies Can Earn Customer Trust and Keep It
Being perceived as unreliable or unfair is a sure way for a service company to lose the trust of its customers. I’ve learned that truth from 40 years of conducting research in the fields of services marketing, service quality, and health services. Companies that serve customers who are in a state of stress are especially vulnerable to losing customers’ trust when they perform poorly.
How to Master the Art of Continuous Improvement
James Clear has some fantastic articles, 6 minute read, well worthwhile ^AJ
Let's define continuous improvement. Continuous improvement is a dedication to making small changes and improvements every day, with the expectation that those small improvements will add up to something significant ...
Society ‘flying blind’ over robots’ impact on jobs
We need to think more about the impact of robots and AI on jobs ...