A Veteran on Navigating the Gnarliest Conversations | First Round Review
Imagine a colleague sitting across from you. She just got leveled over instead of being promoted into the role herself. She’s seething. For months, her manager wasn’t open with her about why she wasn’t considered for the role and what she needed to get promoted. Instead, he avoided having a difficult conversation and pushed it off, optimizing for his own comfort. And now his report has come to you, the head of people operations, seeking answers or a resolution. What do you say?
The art of the unbiased interview | Relate by Zendesk
“The best indicator of future performance, is past performance.” - Shannon Nolde
How a cultural overhaul helped drive Air NZ's digital transformation - Software - Strategy - iTnews
My experience recently was after giving some feedback to Air NZ, within 24 hours they had an implementation plan and a trial site decided ...
Treating internal users like external customers. The introduction of a chief data officer served as an important catalyst for a six-month digital transformation effort that helped Air New Zealand engage its staff in a massive overhaul of internal systems.
The Need for Cutting-Edge Encryption Continues
Today the “battle” for encryption is a very touchy subject. In light of recent current events and increasingly sophisticated hacking and surveillance tactics, Internet users are demanding the right to protect their personal information with commercial encryption technology – but this isn’t sitting well with many government agencies. Around the world, governments have considered implementing legislation banning encryption above a certain strength for civilian use and forcing jail time for refusing to give the key to your encrypted data during an investigation related to “terrorism.”
Interview questions for hiring great customer service reps
Providing great customer service sets you apart from your competition. But to make that happen, you need to staff your team with people who have the skills and temperament to effectively solve your customer's issues and positively represent your company for every interaction, day after day.