On Receiving (and Truly Hearing) Radical Candor | First Round Review
The first article on this subject was the most read article that I have sent out, encourage you to read this:
Kim Scott wanted to stay home in the morning long enough to have breakfast with her young twins. So she did the logical thing — she sent an email to her team asking if they could start their morning meeting an hour later. “I expected people to pat me on the back for being an awesome new mom,” she says. “Instead, I got one of the most painful criticisms ever."
OKRs are Old News — Introducing Goal Science Thinking | First Round Review
In the mid-1980s, Andy Grove at Intel and Gary Kennedy at Oracle started playing with traditional models for setting goals at companies. What they developed became known as the Objectives and Key Results or OKRs system — since tweaked and made famous by Google (which still faithfully practices it today). For a long time it was the latest and greatest in company planning and alignment (if you’re not familiar, you can get an overview here). But now something new is emerging: Goal Science Thinking.
Too Many Executives Are Missing the Most Important Part of CRM
For all the emphasis placed on customer relationships these days, very few large organizations really understand how to manage them. Whether you’re a corporation, a nonprofit or a government agency, chances are that your approach to customer relationships at a system-wide level begins and ends with CRM (customer relationship management) software — yet its implementation rarely does much to foster real relationships. As a consultant, I’ve seen dozens of CRM implementations in a wide range of organizations, and consistently find that they fail more than they succeed. This isn’t the fault of the technology or the CTO, who usually manages it. It’s a result of misguided strategy.
The More You Energize Your Coworkers, the Better Everyone Performs
How much energy do you have at work? Do you feel invigorated and engaged or down and disengaged? Either way, the reason might be your coworkers: They are infecting you with their energy, positive or negative.
Facebook VP David Marcus explains how Messenger will make money and how that impacts you
Facebook continues to grow, and is now looking at monetizing what it can. Of note is the intergration of Bots to take payments, this changes the online dynamic ...