How One Fast-Food Chain Keeps Its Turnover Rates Absurdly Low
Many of us who are hungry for the latest dispatches from the war for talent look to to Silicon Valley. We want to know Google’s secret to hiring the best people or Mark Zuckerberg’s one tip for hiring employees. But in a world where most companies don’t operate on the frontiers of digital transformation, and most employees aren’t tech geeks or app developers, our appetite for unconventional talent strategies should probably extend to more conventional parts of the economy. Like, say, an amazing fast-food chain called Pal’s Sudden Service.
The Ancient Origins of Storytelling and How You Can Apply Them In Your Life — Evergreen Business Fortnightly — Medium
The most profound way to look at storytelling is to say that it is the defining characteristic of being human. Which is not an overstatement, but more of a biological fact ...
Who Killed Nokia? Nokia Did | INSEAD Alumni Magazine
Despite being an exemplar of strategic agility, the fearful emotional climate prevailing at Nokia during the rise of the iPhone froze coordination between top and middle managers terrified of losing status and resources from management. The company was wounded before the battle began.
Step by Step Guide to Building Your Customer Success Strategy - OpenView Labs
In fewer than four years, David Sacks and Adam Pisoni were able to transform their business, Yammer, from a startup in the crowded collaboration space into a hyper-growth juggernaut that was acquired by Microsoft for $1.2 billion. Mike Grafham, former Head of Customer Success, attributes much of Yammer’s success and ability to differentiate itself in the market place to its customer-first business model and the customer success philosophy that guided the way the company was designed, organized, and driven from top to bottom.
This Company Retains 95% of Its Employees — Here’s Its Secret | First Round Review
When people join Location Labs, they stay. The company boasts a 95% employee retention rate, and has never laid off an employee ...