The Only Onboarding Timeline You’ll Need: From Offer to First Friday | First Round Review
“Here’s what we’ve learned: your first week at a company has an outsized impact on how you feel about the organization, how you get yourself ramped up and how effective you will be,” he says. “It’s the foundation of your experience, capacity and emotional connection at work.”
Using Marketing and Sales Alignment to Improve the Customer Experience - OpenView Labs
How important is the customer experience?
If your answer is anything besides “extremely”, then you may be losing customers even as you read this. Customers are the lifeblood of any business, and their experience with your product, brand, employees and message all build a relationship they can trust and rely on. Or the experience can result in a dismal partnership they can’t wait to ditch at the first chance they get. Your choice.
William Ury: The walk from "no" to "yes" | TED Talk | TED.com
William Ury, author of "Getting to Yes," offers an elegant, simple (but not easy) way to create agreement in even the most difficult situations — from family conflict to, perhaps, the Middle East.
Hazard Warning: The Unacceptable Cost of Toxic Workers - HBS Working Knowledge - Harvard Business School
As much as a firm gains by hiring a superstar, it loses twice that much by hiring a toxic worker. Dylan Minor details the troubles brought by creepy co-workers ...
OpenTable's CEO on How to Dodge Company Breakdown as You Scale | First Round Review
Here’s the scenario: Management starts to lose control over a company’s work. Teams are operating without full context or feedback loops. Product becomes highly reactive. HR’s busy and top performers are looking to jump ship. Those who stay start to complain about the lack of direction. Nearly all technology companies — from small startups to big successes — have experienced at least one of these symptoms.
Only 8% of Leaders Are Good at Both Strategy and Execution
Only 8% of Leaders Are Good at Both Strategy and Execution
How Expensify Went from Happy Accident to the World's Fastest Growing ERP Software Company - OpenView Labs
If you’re not using Expensify to process your expenses, you should be. Simply put, Expensify works to make ‘expense reports that don’t suck.’ And they’ve well outdone themselves. In fact, Expensify is such a game-changer that OpenView not only switched over all of our expense reporting to the system, we led the company’s Series C funding last summer.
At a high level, Expensify’s founder, David Barrett, will tell you that his company aims to “improve the world one expense report at a time.” Expensify does this by seamlessly parsing all of the information contained on user-submitted receipts. The software then puts the scanned information into an accounting package and reimburses the user the very next day. “The information appears in the accounting system and no one has to do anything,” says Barrett.