The Best Leaders Are Constant Learners
Sustainable competitive advantage depends on having people that know how to build relationships, seek information, make sense of observations and share ideas through an intelligent use of new technologies. To help leaders do that, we’ve developed a process we call Personal Knowledge Mastery (PKM), a lifelong learning strategy. It is a method for individuals to take control of their professional development through a continuous process of seeking, sensing-making, and sharing.
How Does Your Leadership Team Rate? | First Round Review
This article is by Dave Girouard, CEO of personal finance startup Upstart, and former President of Google Enterprise Apps. He’s well known for building Google’s enterprise division into a $1B+ global business ...
Understanding the Differences Between Customer Success & Customer Service - OpenView Labs
Customer service is a reactive tactic that focuses on fixing problems in order to keep customers satisfied. Customer success, on the other hand, is a proactive strategy for understanding and supporting your customers’ desired business outcomes.
The Art and Science of Tiered Pricing: Strategies to Optimize for Buyer Persona - OpenView Labs
Most B2B SaaS companies use some form of tiered pricing model. Three-tiered models are most common, but there are many companies with four-tiered architectures and some companies have even more.
Exit Interviews: How to Leverage Employee Turnover - OpenView Labs
Employee turnover is a guarantee in any organization. It’s not always a bad thing — just as employees will seek new opportunities for learning and advancement at different stages in their careers, quickly growing companies need different types of people — different skill-sets, collaboration and leadership styles — at the various stages of their growth.
Four fundamentals of workplace automation | McKinsey & Company
As the automation of physical and knowledge work advances, many jobs will be redefined rather than eliminated—at least in the short term.
The Scripts for Sales Success — Emails, Calls and Demos That Close Deals
Building a winning sales deck is one thing. But what about the email templates needed to get prospects on the phone? What about the phone scripts for setting those sales presentation appointments? A well-scripted, live demo is required to show prospects it’s not all smoke and mirrors. Teaching a team of people what to say in each of those situations, not to mention, simply remembering yourself, is an entirely different animal than simply putting together a compelling set of sales slides. The key is to take as much variability and improvisation out of the equation as possible so you can define, test and stick with what works. But where to start?