Why Every Employee Should Have a Personal Assistant - OpenView Labs
“X.ai is not out to get the job of the personal assistant,” says Dennis R. Mortensen, the company’s CEO. “We’re out to democratize the idea of an assistant. At my last company, post acquisition, we had 450 people and two assistants. Why didn’t we have 450 assistants?
Signup for beta: https://x.ai?rf=193pzqh
How Metrics Dashboards Keep Klipfolio's Team Accountable - OpenView Labs
In order to succeed, we need to create value and grow. Sound familiar? In a fast-paced startup, the business environment is always in flux. You need to be able to course correct at a moment’s notice, and make changes to products, programs, campaigns, and internal activities based on insight from your data. But it isn’t good enough to just make data available — you need to build a culture where everyone has metrics that they track and manage and to which they are held accountable.
Build the Company You Want to Work For | Wistia Blog
Company culture isn't a fixed thing—it's a constant work in progress.
This is the comment that caused me to reflect: we try to ask ourselves a basic question to guide the evolution of our culture: “Will I be more or less likely to want to work here after this decision?” ^ADJ
9 Ways Behavioral Economics Can Help Increase Conversion, Retention and ROI — Medium
Behavioral economics postulates the concept that people make “irrational” decisions because they are influenced by social factors. Identifying the resulting emotions helps to understand why people take the actions they do ....
How Customers View Self-Service Technologies
For many companies, the idea of self-service technology seems like a win-win proposition. Kiosks, websites, mobile apps, and other self-service technologies now let service businesses streamline transaction processes, reduce overhead, and potentially increase revenue — all while giving the customer more control over the service process ...
Why the Best Customer Success Managers Embrace Their Most Vocal Customers - OpenView Labs
As a Customer Success Manager (CSM), you have relationships with customers of all kinds. But it’s most likely safe to assume you have a few customers that are very vocal about their experiences with your product or service. And those customers usually have a direct megaphone to their audience where they don’t hesitate to share everything they like, dislike, and want improved about your product, service, support and company.
The Two Questions You Need to Ask Your Data Analysts
Data scientists are in high demand. McKinsey predicts a need for 1.5 million new data professionals in the U.S. alone. As these droves of analysts join organizations, it’s critical that they know how to talk with managers about their findings. But the burden for good communication doesn’t just fall on them. For their part, managers–the consumers of the analysis–need to ask the right questions to be sure they understand the key concepts behind data analysis ...
9 Psychology-Backed Content Marketing Hacks To Expand Your Reach - OpenView Labs
It’s harder than ever before to create content that cuts through the noise. As our analysis of13.8 Million pieces of marketing content revealed, from January 2013 through December 2014 the output of content per brand increased 78%, but engagement decreased by more than half (60%)! ...
Shared from Twitter: StatusPage.io Blog - Onboarding New Engineers: Pros And Cons Of Common Strategies
Bad onboarding makes a bad first impression and sets a tone that you don't want within your company ...