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Issue 181  11th August 2019

How to Train Someone to Translate Business Problems into Analytics Questions

Analytics translators perform some of the most essential functions for integrating analytics capabilities in a company. They define business problems that analytics can help solve, guide technical teams in the creation of analytics-driven solutions to these problems, and embed solutions into business operations. It’s specialized work, calling for strong business acumen, some technical knowledge, and project management and delivery chops.

hbr.org

The Non-Weirdness of Negative Interest Rates

German government bonds with maturities going out to 30 years now trade with negative interest rates. UBS Group AG plans to charge an annual fee of 0.6% for some wealthy clients to hold their money. In Denmark, a bank is selling, for the first time, a mortgage-backed note that carries a negative coupon.

Negative rates are showing up everywhere, seemingly turning on their heads traditional notions of lending and borrowing. Negative yields just don’t seem to make any sense. A lender is supposed to get paid to part with capital, while a borrower is supposed to pay to use that cash for some purpose. It seems crazy that anyone would voluntarily part with their money, only to end up with less of it.

bloomberg.com

Prism or Laser? (#109) | Friday Forward

Understanding the fundamental difference between a prism and a laser can predict success in life and business. Allow me to explain.

A laser takes light and amplifies it, turning it into a powerful, focused force. It creates heat.

By contrast, a prism refracts light and disperses it into several different color streams that lack any heat or power. I can’t think of a better analogy to describe different people’s approaches to life and achievement.

fridayfwd.com

'You've caused an international incident': how my work mistake came back to haunt me

It was the Observer’s big scoop of 2003, and as a young journalist, I was asked to type up a top-secret memo. Now my mess-up has made it to the big screen

theguardian.com

Help Your Team Measure Customer Experience Data More Accurately

Customer experience (CX) goes beyond measuring the relationship between customers and companies; it is also about quantifying the hundreds of regular interactions and residual memories that influence future behavior. Specific tools like journey mapping and touchpoint management are keys that employees can use to unlock the code for many in-store and in-person experiences. But it’s important for your team to understand the context in which data is being used to make company-wide decisions.

hbr.org
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