Culture Change: It Starts At The Top
I was working with a major industrial good company a couple of years ago whose CEO decided the company needed to become more customer-focused. This, he told me, had become his top priority. But despite letting the company's employees know that "Customers Are No. 1," he wasn’t seeing evidence of that. He wanted my advice.
Task Shifting Could Help Lower Costs in U.S. Healtcare (and other industries)
If you ran a fancy restaurant, would you want the chef also to clean dishes and mop the floor? Of course not. You’d hire others to do these things and let the chef focus on producing delicious food. This simple idea — that one should match the skill level of the individual to the skill requirements of a task — has influenced how many businesses operate. That’s why lawyers are helped by paralegals, professors by teaching assistants, and chefs by sous chefs.
Before Automating Your Company’s Processes, Find What Works
One of the most recent automation technologies to emerge is robotic process automation, or RPA. RPA is a category of software tools that enable complex digital processes to be automated by performing them in the same way a human user might perform them, using the user interface and following a set of predefined rules. What sets RPA apart from other automation technologies is that its ability to imitate a human user of one or more information systems reduces development time and extends the range of functions that can be automated across a much wider range of business activities.
The Future of Retail - TrendWatching
You’re obsessed with the future of retail. We’re obsessed with the future of retail. Every CEO, senior executive, CMO and CIO is obsessed. Every trend firm, every consultancy. Everyone. Right? Except, that is for consumers. Billions of them. Consumers don’t think about retail the same way we do. They don’t go through the day with terms like ‘omnichannel’, ‘m-commerce’, or ‘mobile responsive’ floating around their heads.
Inside Tesla’s Audacious Push to Reinvent the Way ...
FREMONT, Calif. — Just outside the north wing of Tesla’s sprawling electric-car plant here, an unusual structure has taken shape in the last few weeks: a tent, about 50 feet high and several hundred feet long, its taut gray canvas membrane supported by aluminum columns.