Top 10 business insights from Jim Collins
In March I was fortunate to be able to hear Jim Collins speak, top 10 insights is worth the reminder even if you have read the book ... if you want a nice summary for the team, have a look at this YouTube Clip
Six steps to transform your marketing and sales capabilities | McKinsey & Company
The teaser of "More than two-thirds of traditional commercial transformations fail" led me to read the article ...
Target and the not so mysterious mystery of customer service failures - Fortune
Customer Service, do we do enough of it, I was in an advisory board meeting this week, when I got told of a well respected 'retail' CEO that made the habit of calling 3 customers each week ....
How Bad Behavior Undermines Meetings - The Experts - WSJ
Too many meetings,not enough time in the day ....
Managing your Mission Critical Knowledge
HBR intrigued me enough with the title ... worth the read ... How to identify, map, and leverage some of your company’s most strategic assets by Martin Ihrig and Ian MacMillan
Microsoft beefs up Office 365's Delve, aims to complete its rollout by May - CIO New Zealand
Microsoft has boosted the functionality of the Office 365 enterprise search and discovery application Delve ... lot of work being done in this space to aid productivity ...